“It Costs Us $20K/Hour of Downtime,” Jason Jackson, IT Director for American Glass

Working in a family owned business, Jason earned his way up the ranks from a glass delivery driver, to the director of IT operations for the largest auto glass distributor in TOLA (Texas-Oklahoma-Louisiana-Arkansas).

“I built my first computer with my dad when I was 9 years old…he taught me everything I knew”

When Jason took over the IT operations, there were decentralized systems with zero failover. Outages happened frequently and cost the company an estimated $20k/hour between missed opportunities, employee wages, and other damages.

Fast forward to now, Jason has managed to overhaul the entire network. Leveraging a cloud based phone system (UCaaS) from RingCentral along with SD-WAN (software-defined wide area network) from Cisco Meraki, he has built a network that simply has not gone down, period. 

What do you think is most valuable skill for IT leaders?

“Troubleshooting: Don’t be afraid to bring on a new project and just play with it; break it, fix it, that’s how you learn it,”

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